SUPPORT & FAQs
Access Support & Troubleshoot where & when you need it.
39 articles
- Why and how to clear your Cache
- I can't move to the next step in my Profile
- Issues Submitting Profile for Review
- My map on my Profile Summary has a cross through it
- My Profile updates aren’t showing on distributor websites
- I've uploaded my photo but nothing is happening
- Why can't I integrate my Google Business Profile?
- Why am I seeing an Error Message?
- Why do I need to ‘Define Another Address’?
- Troubleshooting Account Sign-Up Issues
- Is there a preferred browser I should use?
- Can I create and edit my profile on a mobile phone?
- Can I check if my business already has a profile?
- What's the difference between an Account and a Profile?
- What if I can't complete every section?
- Can I create copies of a profile?
- What is a Profile Number or Profile ID?
- How long does it take to review my profile?
- How long until my profile or updates appear on Distributor websites?
- What do I do if there's incorrect information on a Distributor website?
- What is checked when my profile is reviewed?
- Why is my profile not approved?
- Why have I received a request for improvement?
- What is an Owning Organisation?
- My business has a profile, but I don't know how it got there?
- How often should I update my profile?
- Why has my profile been removed?
- Can bookings be made?
- What are the mandatory sections in my profile?
- Why is a Distributor contacting me?
- Why does my RTO have access to my profile?
- Why are there such strict photo requirements?
- Do I need copyright for my photos?
- What is Search Engine Optimisation
- Tracking performance from your ATDW profile